Terms & Conditions

Here’s a professional, legally-aligned Terms & Conditions draft tailored for The Arc Jewelry, assuming it’s a D2C e-commerce jewelry brand based in India selling customized and ready-made jewelry.

Terms & Conditions

Last Updated: [Insert Date]

Welcome to The Arc Jewelry (“we,” “us,” “our”). By accessing or purchasing from our website — www.thearcjewelry.com (the “Site”) — you agree to the following Terms & Conditions (“Terms”). Please read them carefully before using our services.

1. General Information

By using this Site, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use our Site.
We reserve the right to modify, update, or replace any part of these Terms at any time without prior notice. Continued use of the Site after changes constitutes acceptance of the revised Terms.

2. Products and Services

We offer handcrafted and personalized jewelry designed with premium materials. Product images shown are for illustrative purposes; minor variations may occur due to lighting, screen display, or handmade characteristics.
All customization requests are subject to approval based on feasibility and design limitations.

3. Pricing and Payments

  • All prices are listed in USD and include applicable taxes unless stated otherwise.

  • We reserve the right to modify prices or discontinue products at any time without notice.

  • Payments can be made via secure online methods, including credit/debit cards, UPI, wallets, and other payment gateways integrated on our Site.

  • Your order is confirmed only after successful payment.

4. Shipping and Delivery

  • Orders are typically dispatched within 3–7 business days depending on the product type and customization.

  • Delivery timelines may vary based on your location and courier partner.

  • The Arc Jewelry is not responsible for delays due to unforeseen circumstances such as natural disasters, lockdowns, or courier disruptions.

5. Returns, Exchanges & Cancellations

  • Personalized or engraved jewelry is non-returnable and non-refundable.

  • For non-custom items, exchanges are accepted within 7 days of delivery if the product is unused, undamaged, and in its original packaging.

  • Cancellations are accepted only within 12 hours of placing the order, provided production has not started.

  • Refunds, if approved, will be processed within 7–10 business days via the original payment method.

6. Warranty & Care

All products come with a 6-month warranty against manufacturing defects (excluding normal wear and tear, misuse, or water damage).
To maintain product shine and durability, avoid exposure to chemicals, perfumes, and moisture.

7. Intellectual Property

All content on this Site — including text, graphics, images, logos, and designs — is the property of The Arc Jewelry and protected under Indian copyright laws.
Reproduction, distribution, or modification without written consent is strictly prohibited.

8. Limitation of Liability

The Arc Jewelry shall not be liable for any indirect, incidental, or consequential damages arising from use of the Site or products purchased.
Our total liability shall not exceed the value of the product purchased.

9. Privacy

Your personal information is collected and processed in accordance with our Privacy Policy, which governs how we handle data, cookies, and communication preferences.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of United States. Any disputes shall be subject to the exclusive jurisdiction of the courts in California, US.

11. Contact Us

For questions, feedback, or support, please reach out to:
📧 support@thearcjewelry.com